Welcome to the FCB Customer Portal

This Customer Portal for Florida Certification Board (FCB) and New York Certification Association (NYCA) is an online system that has enhanced self-service features to make it easier and faster for you to apply for and manage your credentials. This is your place to:

• Create a personal profile that can be updated as necessary
• Apply for certification and instantly upload documents that are required as a part of the application process
• Track your application progress
• View and manage your existing certifications for renewal
• Pay online

For Users of the FCB’s Former Customer Portal

If you had an account in the former system (from February 2014 to May 2016), you only need the email address associated with that account to login to the new Customer Portal.  Enter your email address and click on “Forgot Password.”  Follow the prompts.  If your email address is the one that was last associated with your account, you will receive an email that contains a link to reset your password for the account. For security purposes, we recommend that you change your password upon login. To complete this account set-up, you will be asked to submit additional work and background information that were not in the previous system before you can fully use the account.

If you are unsure of the email address associated with your former account, please try the various email addresses that you typically use.  The system will let you know if the email address is an active one or not.  If you need assistance in accessing your account, you can call the FCB office at 850-222-6314.

For New Users: Getting Started with the Customer Portal

In order to use this system, you must create a new account. Please click on the “Create New Account” button to begin this process.  You will be required to enter contact information and answer a series of questions. After you complete and submit your account registration, the system will send you an email with a temporary password. 

You can now access the account using your email address and password. For security purposes, we recommend that you change your password upon login. You are ready to take advantage of the system features as listed above.